Above The Fold: Supply Chain Logistics News (March 27, 2026)
The most important supply chain & logistics news, including logistics management, transportation management, third-party logistics, supply chain software.
I was in the kitchen making my morning coffee this past Sunday when I heard my wife call from the basement: “Adrian, can you come down here? I think we have a problem.”
Not a great way to start the day.
It got worse when I went downstairs and saw a puddle of water around our water heater.
I called the plumber who installed it — less than six years ago — and left a message. Then I called again on Monday, Tuesday, and Wednesday. No response. This is a plumber we’ve used many times before, which is why I kept giving him the benefit of the doubt.
But eventually I got the message: either he doesn’t need my business, or he doesn’t value me as a returning customer.
Either way, I don’t understand why he couldn’t spare a minute to call me back.
It’s a pet peeve of mine — a lack of basic professionalism in returning a call or email, especially from someone you already have a relationship with.
A different plumber — recommended by a friend — is coming this morning to replace the water heater. And just like that, the small tax refund I received is gone.
I need more coffee.
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Latest Talking Logistics Episode:
Leading Through the Five Stages of Grief in Supply Chain Management
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