Final Mile Excellence: What Separates The Best From The Rest

Talking Logistics episode highlights with Nate Browne and Meg Meuer of Werner on final mile excellence, customer experience, delivery predictability, and building stronger carrier partnerships.

May 28, 2026

As I’ve written many times for Talking Logistics, final mile is not simply the last step in the delivery process — it’s also the final moment of truth, where the customer experience is either won or lost for many companies. But delivering on that promise is becoming increasingly difficult. Expectations for speed, visibility, flexibility, and reliability continue to rise, while operational complexity and customer expectations keep growing.

So, what separates final mile leaders from the rest? That is the main question I discussed with Nate Browne, SVP of Final Mile, and Meg Meuer, VP of Final Mile Sales at Werner, during a recent episode of Talking Logistics.

Amazon as a 3PL: Opportunity or Risk?

Amazon recently launched Amazon Supply Chain Services (ASCS), opening its freight, warehousing, fulfillment, and parcel shipping capabilities to businesses beyond Amazon sellers. The offering positions Amazon as a broader third-party logistics (3PL) and supply chain services provider across industries including retail, manufacturing, healthcare, and automotive.

This survey explored how supply chain and logistics executives view this development, including potential benefits, concerns, and whether they would consider Amazon as a logistics partner.

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