[From the Archives] How Satisfied Are Companies With Their TMS?

Are companies more satisfied with their Transportation Management System (TMS) investments today? Revisit 2024 research and weigh in

Apr 27, 2026

Editor’s Note: Today’s “From the Archives” post was originally published in April 2024. It highlights research conducted with members of our Indago supply chain community -- along with select members of JBF Consulting’s customer community -- exploring, among other topics, how satisfied companies are with their Transportation Management System (TMS) investments. After reading, share your perspective in the comments: Do you believe satisfaction levels increased, decreased, or remained the same over the past two years?

The global transportation management systems (TMS) market size is estimated to be around $16-17 billion. But how satisfied are companies with their investments in Transportation Management Systems (TMS)? How do they measure/quantify satisfaction? As logistics software providers promote their Generative AI and Machine Learning capabilities, how satisfied are companies with the progress vendors are making in these areas?

We asked members of our Indago supply chain research community — who are all supply chain and logistics executives from manufacturing, retail, and distribution companies — as well as select members of JBF Consulting’s customer community, those questions in a recent survey.

Almost three quarters of the survey respondents (71%) are using a TMS, either deployed internally (50%) or provided by their 3PL (21%). Of the respondents using a TMS, half (50%) are either “Satisfied” (42%) or “Very Satisfied” (8%) with their solution. However, 29% said they were either “Dissatisfied” (25%) or “Very Dissatisfied” (4%) with their TMS.

So, what do these results tell us?

Rising Diesel Prices: How Are Shippers Responding?

Diesel prices are rising again — and quickly. As reported in the Wall Street Journal: “Diesel prices for U.S. truckers rose a record 96 cents a gallon this past week [25% increase], an ominous sign for retailers and manufacturers juggling tariffs and bracing for higher shipping costs following the U.S.-Israeli attacks on Iran.”

If elevated prices persist through the rest of 2026, how will shippers respond?

This survey explored the expected impact on transportation spend, the actions companies are most likely to take, how fuel surcharge programs are structured, and the biggest challenges in managing fuel price volatility.

Download Report

Subscribe to "Be Uncommon" Newsletter