How Good Is Your Dock Appointment Scheduling Process?

Insights from Indago supply chain research community members

Apr 28, 2025

In December 2022, The Scheduling Standards Consortium (SSC) was formed “to simplify the integration of systems across the fragmented ecosystem between shippers, carriers and intermediaries and create a more efficient appointment scheduling process.” According to the press release at the time:

The primary objectives of the SSC are to (1) define an API standard for sharing scheduling information, (2) eliminate manual processes by automating interactions where possible, (3) implement the standardized interfaces and integrations across core systems, and (4) advocate for the standard across the industry.

In July 2024, we explored dock appointment scheduling with our Indago supply chain research community, who are all supply chain and logistics executives from manufacturing, retail, and distribution companies. We asked our members, “Do you believe the creation and adoption of an industry standard for dock appointment scheduling will improve your logistics operations?”

Almost three quarters of our member respondents…

Latest Indago Research Report: Revisiting Inbound Logistics

Inbound logistics plays a critical role in supply chain efficiency, cost control, and operational resilience. How would you rate your overall inbound logistics processes? What are your biggest inbound logistics challenges? What actions are you taking to improve your inbound logistics operations?

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